We encourage all of our customers to upload hi-res PDFs.
• Upload Time.
Depending upon the type of internet connection you are using, your upload should normally take only a few minutes to upload. If it is taking longer than that, you may be having issues beyond our control. Changing browsers will sometimes work.
To help speed up upload time check the size of your files. If you have large files, try flattening them to see if you have better results.
• Don’t forget to “remove” template layer/guides.
You must remove the template guides in your design program before uploading.
The “preview” will show the template guides (for checking bleed and safety only), but will not print on the finished product, unless you left the template on before uploading your files.
After receiving your files our design department will check your files and prepare your proofs within 24-hours.
If we have any problem with your files you will be notified by email within 24-hours.